Horseback Rides & Tours

When reservations are made for horseback riding, there is preparation work that must be done before each ride including grooming, hoof care, and saddling. Additionally, on weekends/holidays, some employees work on an overtime basis to prepare for a ride. Consequently, there are some costs involved in preparing for a ride. Therefore, we have a cancellation policy for reservations which is uniform for all hotels, plantations inns, guest houses and cruise ships.

• Cancellations for morning rides must be made by 9 p.m. the previous evening for no penalty by CALLING +1 (869) 662-9118. Cancellations made after 9 p.m. will be charged 50% of the fee. No shows are charged 100% of the fee.
• Cancellations for afternoon rides must be made by 9 a.m. the same day for no penalty by CALLING +1 (869) 662-9118. Cancellations made after 9 a.m. will be charged 50% of the fee. No shows will be charged 100%.
• If a guest cancels within one hour of the start time for the ride, it will be treated as a No Show, and the guest will be charged 100% of the fee.
• If a guest is ill, we will depend upon you to make that determination for no penalty.
• If a cruise ship asks us to reserve spaces for riders for a particular day and time and the riders do not show up for that ride, we will charge the ship the full price for the ride. We understand that sometimes ships cannot communicate with land-based phones depending on their location. We will try to be as understanding as possible in these situations regarding cancellations.

Please share this information with your staff members who call us for reservations. If you have questions, you can reach us at +1 (869) 662-9118 or by clicking here.